Not long ago I watched a free software developer totally lose his cool with a user who (admittedly very frustratingly) posted a “bug report” in Spanish on an English-language project that amounted to “it doesn’t work”. He posted a very sarcastic reply in a couple of random languages (one of them through a machine translator). It was an understandable reaction, and in a way, kind of funny if you could understand all of the languages involved, but it wasn’t exactly good public relations. It was a sure sign of burnout. He had forgotten one important point: you are not obligated to help just because you wrote the thing.

Burnout is the experience of long-term exhaustion and diminished interest (depersonalisation or cynicism), usually in the work context.

Any organisation or team that relies on pro-bono efforts from its members runs the risk of burnout. In this article I’ll explain what causes burnout, how to recognise it, how to prevent it, and (if it happens) how to treat it.