Help on Helpdesk

Help on Helpdesk

Tue, 2007-10-23 09:03 -- kristi

I need to install a new software in my system and I have been having trouble installing it, does anyone know a web based helpdesk solution that can provide me with support and that it’s compatible with my system.

Terry Hancock's picture

This is a fairly vague request, so let me ask some clarifying questions:

1) What system are you running? (Debian, Fedora, Ubuntu...)

2) What software are you trying to install?

As a rule-of-thumb, if you have a package named X, you should probably try the following to see if there is help:

On Debian, look for documentation on your system:

# man X
# cd /usr/share/doc/X/
(Sometimes there will be additional help, manuals, or example here)

(I think this will work for any Linux Standard Base system, but it certainly applies to Debian-based distributions).

Online, you can look for the project that developed X:
(or just search for X)

Search Google for:

"X howto"
"X installation Y"
(where 'Y' is the name of your system -- sometimes you can find a personal account of installing the software this way).

Usually, if it's a common program, you will find help by this point. If not, then it's probably not a widely-used program, or else it is in one of the internet language ghettos -- IOW, documented along with other programs written in the same language or framework. Thus, there are places to look specifically for Python programs (Cheeseshop) or Zope (, etc.

In any case, more specifics would really help to answer your question here.