So, you’ve made the move to free software. As you’ve no doubt noticed, there are quite a few differences between the proprietary software you’ve been used to and free software: the interfaces are different; it costs a heck of a lot less; and if you’re using one of the community supported distributions there’s no premium rate helpline! These all seem like benefits to me, but what happens when you have a problem?
Sooner or later we all decide to try and use our computers to do something new, something we've never done before, something exciting! Then we realise it's not as straightforward as we'd hoped. Luckily with a bit of perseverance you'll figure it out and once you have the feeling of satisfaction is great. Where to start though? This may seem obvious, but on countless occasions many people I know have given up at the first hurdle only to ask me to do it for them. This article is aimed at these people: to help them take their first steps in helping themselves.