Two things piqued my interest recently. One was the iPlayer protests at the BBC, the other was the Wiki tracker project. More specifically, it was the reporting of these events. In the case of the former, it went virtually unreported and made me proud of our independent and open news sources and reporting network. The latter highlighted (again) the many issues of user-generated content. Is there a half-way house?
The creation and generation of well presented and delivered reports is a specialized profession that requires the correct skills, mentality and tools. An excellent free software example of such a tool set is the Eclipse-based Business Intelligence and Reporting Tools (BIRT) system for web applications.